If CCP reset does not fix a lightning issue, what is the next step?

If CCP reset does not fix a lightning issue, what is the next step?

• A. Notify the flight deck
• B. Reset the IFE
• C. Call the Captain
• D. Evacuate

Answer: (A)

Escalate to the flight deck when a cabin-level troubleshooting step doesn’t resolve the issue. The CCP reset is a cabin procedure to restore normal function, but if it fails to fix a lightning-related problem, the situation requires the Captain’s authority and assessment. Notifying the flight deck ensures they can determine if the problem affects safety, decide on any further actions, and coordinate with maintenance or dispatch as needed. Evacuation is only appropriate if there’s an immediate, unacceptable danger. Trying additional cabin resets or focusing on individual systems without flight deck guidance can delay a proper safety assessment.

Escalate to the flight deck when a cabin-level troubleshooting step doesn’t resolve the issue. The CCP reset is a cabin procedure to restore normal function, but if it fails to fix a lightning-related problem, the situation requires the Captain’s authority and assessment. Notifying the flight deck ensures they can determine if the problem affects safety, decide on any further actions, and coordinate with maintenance or dispatch as needed. Evacuation is only appropriate if there’s an immediate, unacceptable danger. Trying additional cabin resets or focusing on individual systems without flight deck guidance can delay a proper safety assessment.